Quality Policies
KNW Quality Statement
Privacy Policy & Cookies:
How we process your information
and your rights under DPA and GDPR.
PRIVACY POLICY
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described in this policy.
For the purpose of the European Data Protection Regulations (‘GDPR’) and the Data Protection Act 2018 (the Act) and, the data controller Mike John.
This Privacy Statement explains how we process your information and your rights under both DPA and GDPR.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Post: Kielder Newport West Ltd, 17B North End, BEDALE, North Yorkshire, DL8 1AF, GB
Telephone: 01677 424633
Email: m.cope@knw.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Name
- E-mail address
- Contact telephone number
- Addresses
- Gender
- Date of birth
- Candidate photographs for processing with Awarding Organisations
- National Insurance number where applicable
- Third party information (such as family members or other relevant parties)
- Payment details (including card or bank information for transfers and direct debits)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Information relating to compliments or complaints
- Records of meetings and decisions
We collect or use the following personal information for the operation of client or customer accounts:
- Names
- E-mail addresses
- Contact numbers
- Addresses
- Purchase or service history Account information, including registration details
We collect or use the following personal information for information updates or marketing purposes:
- Names
- E-mail addresses
- Marketing preferences
We collect or use the following personal information to comply with legal requirements:
- Name
- Email address
- Telephone numbers
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names
- E-mail addresses
- Telephone numbers
- Payment details
- Purchase or service history
- Witness statements and contact details
- Information relating to health and safety (including incident investigation details and reports and accident book records)
Lawful bases and data protection rights
- Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
- Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. |
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. |
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
- If you make a request, we must respond to you without undue delay and in any event within one month.
- To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Where we get personal information from
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
-
- Directly from yourself or your employer to whom we provide training
-
- From Awarding Organisations who hold your training records
All data is stored in line with our companies Control of Documented information – Records procedure which can be found using the link below, this outlines retention periods set by Kielder Newport West, UK Law and any Awarding Organisations we work with.
Data processors
Mandy Cope
This data processor does the following activities for us:
They manage our IT systems ensuring a high level of security and ensure that internal audits are carried out annually to check that all internal processes are being followed correctly.
Joint Controllers
Kielder Newport West works with various Awarding Organisations who will be provided with your data in order to process learner data and provide certification.
Others we share personal information with
Third parties:
Third Party training providers who are booked for candidate training as agreed with the client.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.
About Cookies
Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the internet more useful by storing information about your preferences on a particular site, such as your personal preference pages. The use of cookies is an industry standard, and most websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies.
If you would prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Please find below links to our policies:
Health, Safety and General Welfare Policy
Anti Bribery and Conflict of Interest Policy