New KNW course now available for ‘Dealing with Hostile Situations’
However hard we try to avoid it, we experience conflict in our lives on a regular basis. Communication is the key to overcoming conflict and hostility, by nipping problems in the bud on a ‘prevention is better that cure’ basis.
The course includes case studies and examples that are taken from real life everyday situations which will give an understanding of the main triggers for conflict and hostile situations and through discussion and role plays aid in the best possible ways to deal with conflict and aggression.
