ISO 9001:2008 Certified
KNW is an ISO 9001:2008 Registered Company
ISO 9000 is maintained by ISO, the International Organisation for Standards, and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 include:
- a set of procedures that cover all key processes in the business;
- monitoring processes to ensure they are effective;
- keeping adequate records;
- checking output for defects, with appropriate corrective action where necessary;
- regularly reviewing individual processes and the quality system itself for effectiveness; and
- facilitating continual improvement
Although the standards originated in manufacturing, they are now employed across a wide range of other types of organizations. A "product", in ISO vocabulary, can mean a physical object, or services, or software. In fact, according to ISO in 2004, "service sectors now account by far for the highest number of ISO 9001:2000 certificates - about 31% of the total"
