The KNW philosophy has always been to maintain a high quality of products and service at a competitive price, but over the years we have become renowned for other facets of our business. A survey held recently identified the following key components of KNW's service to our customer :-

• KNW is a knowledgeable company. Our immediate team and extended family comprises some of the most experienced people in the world within their set disciplines. Together we always seek to improve our knowledge and to stay at the 'leading edge', whether that be in health and safety, forestry, arboriculture, or in management where we would expand the latest management theory or advanced business strategy.

• The customer is of paramount importance and KNW are dedicated to the success of their clients. All their personnel, instructors and associates seek total customer satisfaction and are totally dedicated to achieving this elusive target.

• KNW are friendly. This may seem unimportant, but business is tough and getting tougher, so it nice to hear a friendly and helpful voice. KNW will discuss your needs, help, guide and assist you. KNW regard this friendly approach as a key element of their business success.

• KNW are flexible. In the current business environment all companies have to be flexible. KNW will adjust to provide the very best service tailored to customers needs whenever this is feasible and appropriate.

• KNW are totally professional in the way they carry out all their work. They would never permit a training course to be completed in the wrong conditions or circumstances, or short of time. Nor would they ever permit an individual to be passed who is anything but 100% safe. KNW know that their customers rely on them and always ensure that everything is done correctly, adhering to the best current business practises.